Meet The Team – Kelly Reynolds
In the second in our ‘Meet The Team’ series, we introduce Kelly Reynolds, and find out about her experience, highs, lows and pure passion for working with candidates and clients.
- How did the idea for Charles McKenzie Associates first sow its seed? What was happening in your life at that time?
With experience of over 15 years in Accountancy and Financial recruitment in larger agencies, I wanted to offer a more dedicated, more personal service to clients and candidates. Becoming a Team Manager at Charles McKenzie Associates gave me this opportunity and I have never looked back.
- How did you get your first clients and candidates
My long-term experience proved invaluable when I made the move, and then we largely relied on word of mouth, what I still believe to be the best form of marketing! I still deal with clients that I met over 15 years ago when I first started in the industry, and incredibly proud to have developed such great relationships with clients and candidates that I have been able to follow their own career progression.
- What were your first hurdles in business?
I think really my fears were the same as any new business, in whether coming on board as a Team Manager we were strong enough to make Charles McKenzie Associates work and become successful. They say that the first three years in business are key, and it was scary in the set up phase, but I have never looked back, and the proof is now in the pudding as they say!
- Your highest moment?
I am really lucky to have a career that I am very passionate about and this has led to many high moments in my experiences to date. Really my highest moments are when I am met with tight deadlines and complex roles, which I manage to turn around. But the truth is I still get a high from every placement!
- Your lowest moment?
The recession undeniably led to some really tough times, including having to let people go, and also dampened the spirits of many clients and candidates. It was really my role to support both sides to ensure successful and sustainable growth.
- You biggest lesson learnt?
I think the biggest lesson is to stay positive and be prepared to go that extra mile. No one can deny that the recession was a difficult period in recruitment as many clients battened down the hatches until the recovery was in full swing. During this time, when there was a need for a candidate, we always had a solution, and many clients really appreciated the extra effort and support we could deliver – far beyond that of a traditional recruitment agency.
- What is your main work strength?
My main strength is building relationships across the board, and between candidates and clients. I love to fully understand a client’s requirements for a new role, and will take time out to visit the premises and get to know the job roles available. Likewise, with clients, I won’t just put anyone anywhere for the sake of filling a role, but will work out the best place that I feel the candidate can grow and make the position their own.
- What are the main changes you have seen? What do you think to these – for better / worse?
I think times are changing, and it may be a culture thing. But post recession candidates and client loyalty seems to have wavered – perhaps there is a sense of impatience now that we are in recovery to fill roles and maximise resource that was perhaps more stretched. It means as Team Managers we work really hard to develop long term relationships with clients and candidates, spending really as much time as necessary to ensure they feel comfortable with Charles McKenzie Associates and confident that we can achieve all their financial recruitment requirements.
- What is your vision for the next five years for Charles McKenzie Associates?
To carry on the positive momentum we have created as a team, which is something I am intensely proud of on behalf of Charles McKenzie Associates. Candidates and clients have come to know us as really willing to put our heart and soul into fulfilling position requirements. As we grow, it’s important to me that these values are not lost and should be instilled in all new team members.
- Tell us something no one knows about you
I am an intensely passionate person and really take it to heart when anything doesn’t go to plan, whether it’s business or personal! I will always analyse the situation and understand what I could have done differently. I am dedicated, hard working and give candidates and clients 110% – although I hope there is some room for fun too!